Keep your landlords & tenants happy by working with the best specialist service team.
Key Benefits of Our Services
Stove Doctor Australia is recommended and used by leading real estate companies, community housing, charities, schools and landlords. Our mission is straightforward and simple, which is to ensure you and your tenant have a hassle-free day by offering you a simple 'one company' service to all and any of your domestic cooking appliance problems.
24/7 Emergency Service
Stove Doctor understands the stress and headaches that an appliance emergency can cause so you will be glad to know that we have premium service and a team ready for action 24/7 for any unpleasant surprises.
12 Months & Life Time Warranty
We pride ourselves with the quality of work we provide, we also aim to provide excellent customer service which is why Stove Doctor provides a lifetime warranty on all installation and 12 months on all repairs.
No Hidden Charges
We understand that most appliance repairs and replacements come as a surprise to the household budget so we strive to be as transparent with our pricing as possible so you know what costs you are up for before we get there.
Price Beat Guarantee
We at Stove Doctor from the very first day wanted to provide the very best service at the very best prices which is why we'll beat any major competitors price.**
Streamlined Process & Systems
You simply send a work order to Stove Doctor and our customer service team will contact the tenant immediately to ensure their appliance needs are taken care off as soon as possible.
Exclusive Reward Points
Our exclusive rewards program offers our valued customers an opportunity to receive fantastic exclusive offers, prices, prizes and reward vouchers as a thank you for your continual support.
Fast & Efficient
Our clear goal is to ensure that each tenants appliance is back in working order as soon as possible. To achieve this we stock a large amount of spare parts and a wide range of affordable appliances.
Our team is made up of specialists with years of industry experience who have a deeper understanding of electric and gas appliances such as ovens, cooktops and stoves.
Licenced & Insurered
It is illegal to perform or undertake appliance repair work without the appropriate qualifications and accreditation which is why you will be glad to know that Stove Doctor is licenced and insured.
What is the Stove Doctor’s Process?
We believe that all appliance repairs and replacements should be treated with urgency yet the process should be made easy and all completed in a timely manner. Simply email a work order to our customer service team who will take care of the rest by acting immediately to ensure that a correctly working appliance is restored to the tenant as fast as possible. An experienced appliance specialist will be deployed to diagnose if the appliance can be repair economically or if in fact it will need to be updated as in some cases where the appliance is beyond economical repair.
What If It Is Beyond Economical Repair?
Unfortunately sometimes due to the condition of the appliance and the availability / cost of spare parts we may deem the appliance Beyond Economic Repair (BER). This means that your appliance is not economical to repair once the estimated cost of repairing the appliance, warranty on the repair, new appliance cost, new appliance delivery & installation cost and new appliance warranty are taken into consideration. In this situation, Stove Doctor will provide you with a repair cost and also provide multiple replacement options for your consideration.
WHAT IS THE STOVE DOCTOR WARRANTY
Being able to live the life you want, or do the work you want, is rewarding enough. Having the opportunity to reward yourself with Stove Doctor reward points just makes life even better. Earn Stove Doctor Rewards points on all completed appliance repairs and installations and redeem from a wide range of items right here in our Stove Doctor Store. Earn points with every job and redeem them exactly how you want. That's because there's always plenty to choose, from the impressive Stove Doctor Reward list of partners, products, benefits and experiences.